How can we help?
Find quick answers below, or email us about an app, lesson, or membership question.
huang.maike@yahoo.comPrivacy policy and family data requests
When you write, tell us what happened and which device you’re using. Please don’t include a child’s full name, school, password, or other sensitive personal information.
Frequently asked questions
My lessons or games aren’t loading. What should I try?
Check that your device is connected to the internet, then close and reopen Panda Pinyin. If the problem continues, email us with your device model and a short description of what you see.
I purchased a membership, but it isn’t showing. What should I do?
Open the membership screen in Panda Pinyin and tap Restore purchases. Make sure your device is signed in to the Apple Account used for the purchase. If access still doesn’t appear, email us—please don’t purchase again while we check.
How do I manage or request a refund for an Apple subscription?
Apple handles App Store billing. You can manage or cancel subscriptions in your Apple Account settings, or visit Apple’s Report a Problem page for billing and refund requests.
What should I include in a support email?
Please include the device type, app version if you can find it, the lesson or screen involved, and what you expected to happen. Never send your Apple Account password or payment-card details.
Still need a hand?
Send us a note and we’ll help you figure out the next step.